How we work
Digital, but always personal
No paperwork chaos and no surprises on the invoice. You always know where your bike is – and every message comes from a real person on our team. And because that is how bikers are, we are on first-name terms: #perdu.
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Book a visit
Pick a day online – no time slot needed. Tick whether you want the MOT (HU/AU) and tell us briefly what it is about. We check the request and confirm in person.
Go to booking -
Drop off your bike
Bring your bike in the morning when we open or the day before. If that doesn’t suit you, use our key safe: we send you a code, you put the key in, done.
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We take a close look
We do what was agreed. If we find more, you get photos, an explanation and a price – by text or email, sent by a person, not a machine. We only continue once you say yes.
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Everything in the customer portal
In the customer portal you see your bikes, the next MOT and service date, the service history and your invoices. No password needed: you get a sign-in link by email.
Go to customer portal -
Pick up and ride off
We explain what was done. You sign digitally on the tablet and pay cashless by card or bank transfer. The invoice is then also in the portal.
FAQ
Frequently asked questions
Your question isn’t here? Just message us in the chat.
Why can’t I pick a time?
We plan by days. That way every bike gets enough time and nobody waits for a slot. You bring it in the morning or the day before, and we let you know when it is ready.
Will anything be repaired without my approval?
No. Anything beyond the agreed job is only done once you approve it. You get photos and a price first.
Will I get automated messages?
No. Every text and every email is sent deliberately by someone on our team. The only exception is the sign-in link for the customer portal, which you request yourself.
How does the key safe work?
Once your booking is confirmed, we send you a code. Use it to open a compartment, put the key in and close it again. Pick-up after hours works the same way.
Can I pay cash?
We work cashless: by card on site or by bank transfer. It saves trips and is safer for everyone.
When is the chat staffed?
During our opening hours. Outside of them you can see when we are back – or send a booking request straight away.
What does #perdu mean?
In German, “per du” means being on first-name terms. Bikers don’t stand on ceremony, so neither do we – #perdu from the first conversation.